Thanks for all the concern about my culinary impairment!
A new oven is in place. My opinion of Sears is still extremely poor. I told the local store General Manager even an "I'm sorry" would have gone a long way in easing tensions and she said, 'Well, realistically you're not going to get that.' 'Nuff said.
I put a protest on my account and had what little finance charges that had been applied credited back. I will be closing my account this week.
Sears dodged a bullet. As those of you who know me can attest, normally I would have fought the former Wishbook company tooth and nail until they begged for mercy!! With everything else going on right now, I just don't have the energy to mount the fight. They will simply lose a 25+ year account and get a whole lot of bad word-of-mouth publicity from this disgruntled customer.
I do take comfort with the rather dismal stock market reports regarding Sears. In November, the company said its third-quarter profit shrank 99 % because of declining sales and weak margins at its Sears and Kmart stores. This past Friday (01/04/08), Sears closed down 5 points to $104 which was within a few points of a two-year low and down considerably from the 2007 high of $191. Slumping sales at Sears and K-Mart aren’t helping their bottom line or 2008 forecasts. According to Yahoo! Finance, Sears Holdings has a current Overall Rating of F (Lowest Rating).
So, I'll let the free market handle Sears.
Well, actually I may stick voodoo pins into their sales circulars (until my pastor husband catches me, that is!!)
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It is pathetic and unfortunate, what is happening to Sears. The analysts attribute the company's decline to a lack of reinvestment in the stores (especially renovations). But due to my poor experiences with Sears (similar to yours, but nowhere near as inconvenient), I have to think poor customer service is at least partly to blame.
The company is busy squandering the reputation of two famous and (in my experience) trustworthy brands, Kenmore and Craftsman.
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